About Us
Heart to Heart Home Care Services takes pride in being a locally owned and operated home care agency. Our process is extensive and rigorous, and it is carried out by skilled, experienced individuals with decades of combined industry expertise. We are professionals in assessing our clients’ needs, therefore you can rely on us to provide home care solutions and services to ease the challenges that may arise when deciding to age at home.
Our management team formed and developed the principles that we believe will allow us to handle the three most critical aspects of providing care.
Quality Caregivers
One of the unique advantages which you get at Heart to Heart is our highly trained and experienced team of Care Assistants.
We recognize that the success of our promise is reliant on how effectively you are cared for by our caregivers, which is why our Care Assistants are chosen after a thorough process to ensure that you only receive the BEST SERVICE possible based on your needs and personality.
This selection process includes:
Skills and Relevant Experience Requirements
Verification from Professional References
A Comprehensive Interview Process
National FBI Level II Background Screening
Ongoing Training Program
Effective Care Solutions
To help us understand each of our client’s care needs in a better way, we have developed an in-depth assessment process through which we provide:
- Detailed Client Consultation
- Individualized Care Service Plans
Complimentary In-Home Safety Survey
- Personality and Skills Compatibility Match
- Personal Caregiver Introduction (As Needed)
Continuous Involvement
We take a very hands-on approach to our client’s care plans by continuously monitoring service quality for your maximum comfort. In addition, we review your caregivers shift notes and supervise the feedback you or your loved one provides.
Our Continuous Involvement Process is based upon:
24/7 Access to the Family Portal
Regular Home Visits by a Licensed Nurse
Attending Physician Appointments
Full Care Coordination
